32Red Casino have done it AGAIN. They were voted to have the BEST Customer Service out of 16 Casino’s surveyed by an Independent Audit Firm. The 32Red Press Release can be read below – Congrats 32Red – Your award is once again WELL Deserved:
Press Release: 32Red confirmed best at customer service by independent Audit.
32Red outperforms 15 of the biggest operators in gaming, including 888, Bet365 and Ladbrokes, in
an independent customer service audit performed by etruvian consulting.
32Red are proud to announce that they have topped an independent Casino Support Quality Audit released today by etruvian consulting. The audit examined 16 of the biggest operators in gaming, using a mystery shopper approach to gather anonymous data in a wide range of scenarios typical of an online casino player requiring assistance. The results saw 32Red top of the charts with an overall score of 8.8/10, with response times and product knowledge in responses from their player support team recognised as being key areas where they leave competitors such as William Hill, Ladbrokes, 888 and Bet365 long in the distance.
David Coleman, leading the project for etruvian commented: “The audit results indicate that the
management team and the front line staff at 32Red both hold a firm belief and commitment to
putting the customer first. 32Red demonstrated again why they deserve, and have received multiple
awards over the last decade.” After winning the assessment with a strong margin, the CEO Ed Ware commented on 32Red’s success: “Customer service is at the very heart of everything we do at 32Red and today’s recognition of that is a testament to all the hard work and dedication from our staff. We focus all our attention on ensuring that we deliver a ‘second to none’ player experience and we will continue to invest in this area to maintain our market leading proposition.”
About 32Red
32Red is part of the Kindred Group , an industry leader in online gaming based in the British overseas territory
of Gibraltar. Fully licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission..32Red offers a wide range of gaming products including 32Red Casino, 32Red Poker, 32Red Online
Bingo, 32Red Bet and 32Red Rummy – the most recent addition to its portfolio. The Kindred Group is
committed to responsible gambling and ensures the company adheres fully to UK law.
About etruvian Consulting
Established in 2010, etruvian consulting is an independent subsidiary in the same group as
PokerStrategy.com that works with iGaming operators to overcome common industry issues such as
declining life time values, ineffective customer & affiliate services and loyalty driving campaigns.
Since beginning operations, the consulting team has worked closely with many of the top tier
gaming providers, with a focus on customer experience optimisation as a means to generate a competitive advantage.